Last updated: 13 January 2025

Your privacy is important to us. This Privacy Policy explains how we, Hourstance Pty Ltd, collect, use, disclose, and protect your personal information when you visit our website www.hourstance.com.au and make purchases through WooCommerce. We are committed to protecting your privacy in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

1. Information We Collect

We collect personal information from you when you visit our website, make a purchase, or interact with our services. The types of personal information we collect may include:

• Personal Identification Information: Name, email address, mailing address, phone number.
• Payment Information: Credit card details and billing address (processed securely through WooCommerce and payment gateways).
• Device and Usage Information: IP address, browser type, device type, and browsing activity on our site.
• Transaction Information: Details of products or services you have purchased or inquired about.

2. How We Use Your Information

We use your personal information for the following purposes:

• To process transactions: Your information helps us complete your orders, deliver products, and send order-related updates.
• To communicate with you: We may use your email to send you updates about your orders, promotional offers, or important information about our services.
• To improve our website and services: We analyze usage data to enhance user experience, identify trends, and optimize site functionality.
• To comply with legal obligations: We may need to retain and use your information to comply with Australian laws and regulations.

3. How We Share Your Information

We may share your personal information with trusted third parties for the following purposes:

• Payment processors: We use trusted third-party payment gateways (such as PayPal, Stripe, etc.) to process payments securely.
• Service providers: We may use external service providers, such as hosting companies, analytics providers, and marketing services, to help operate our website and provide services to you.
• Legal requirements: We may disclose your information if required to do so by law or in response to legal requests by public authorities (e.g., a court order).

We ensure that all third-party service providers respect the confidentiality and security of your personal information.

4. Data Security

We take reasonable steps to protect the personal information we collect from loss, misuse, and unauthorized access, alteration, and disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience, track site usage, and deliver targeted advertising. Cookies are small files stored on your device that help us recognize your preferences.

You can control cookies through your browser settings. If you disable cookies, some features of our website may not function properly.

6. Third-Party Links

Our website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices or the content of those websites. We encourage you to read the privacy policies of any third-party sites you visit.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

Hourstance Pty Ltd
Email: Info@hourstance.com.au
Phone: 0452 499 877
www.hourstance.com.au